If you are not entirely satisfied with your purchase, we’re here to help.
We do not accept returns or exchanges unless the item you purchased is defective. We will ensure the Items we post out to you are going through a Quality Checking. If you still received a defective item, please contact us at [firstname.lastname@example.org] with details of the product and the defect. You can send the item you consider defective to:
CLUB MAN SHOP
57, USJ 10/1,
47620 UEP SUBANG JAYA,
SELANGOR DARUL EHSAN,
Before you return a product, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging
- Product must have the receipt or proof of purchase
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Custom Made Items
Unfortunately, Custom Made Items are non-refundable and non-exchangeable. Please notify us if you need alteration. Alteration Fees will be charged accordingly.
- Refunds for Defective items do not include any shipping and handling charges shown on the packaging slip or invoice.
- Shipping charges incurred in connection of a replacing the defective items are refundable.
- Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
- You will be responsible for paying for your own shipping costs for returning your item (for alteration). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: +603 56341042
- By email: email@example.com